Comments on: Here’s How Small Business Owners and Professionals Can Keep and Grow More Clients http://businessownerscoachingclub.com/businessownersblog/boosting-your-client-retention-and-building-customer-loyalty/ Powered By Blogi360! Wed, 08 Sep 2010 01:19:41 +0000 http://wordpress.org/?v=2.1 By: Steve Harold http://businessownerscoachingclub.com/businessownersblog/boosting-your-client-retention-and-building-customer-loyalty/#comment-7492http://businessownerscoachingclub.com/businessownersblog/boosting-your-client-retention-and-building-customer-loyalty/#comment-7492 Steve Harold Mon, 16 Jan 2006 16:05:07 +0000 http://businessownerscoachingclub.com/businessownersblog/boosting-your-client-retention-and-building-customer-loyalty/#comment-7492http://businessownerscoachingclub.com/businessownersblog/boosting-your-client-retention-and-building-customer-loyalty/#comment-7492 Yes, I love the idea of over-delivering. I think this is what BMW have done. They went beyond what was expected of them and delighted their customers. This in turn breeds loyalty and repeat sales. It is much easier to sell to an existing customer than to get a new one. Yes, I love the idea of over-delivering. I think this is what BMW have done. They went beyond what was expected of them and delighted their customers. This in turn breeds loyalty and repeat sales. It is much easier to sell to an existing customer than to get a new one.

]]> By: Coach JP http://businessownerscoachingclub.com/businessownersblog/boosting-your-client-retention-and-building-customer-loyalty/#comment-7650http://businessownerscoachingclub.com/businessownersblog/boosting-your-client-retention-and-building-customer-loyalty/#comment-7650 Coach JP Fri, 27 Jan 2006 03:55:09 +0000 http://businessownerscoachingclub.com/businessownersblog/boosting-your-client-retention-and-building-customer-loyalty/#comment-7650http://businessownerscoachingclub.com/businessownersblog/boosting-your-client-retention-and-building-customer-loyalty/#comment-7650 Thanks for stoppping by Steve, and thanks for your comments. I wish more business owners would get the fact that helping your current clients is where your get the most leverage for your efforts. And it's not just marketing your own products or services either. A highly successful business owner will help their clients even if the best solution is to refer them to another provider. Instead of losing a client that way (as most business owners think,) -- those clients actually become more loyal and evangilistic about you and your business. Thanks for stoppping by Steve, and thanks for your comments.

I wish more business owners would get the fact that helping your current clients is where your get the most leverage for your efforts. And it’s not just marketing your own products or services either. A highly successful business owner will help their clients even if the best solution is to refer them to another provider. Instead of losing a client that way (as most business owners think,) — those clients actually become more loyal and evangilistic about you and your business.

]]>