I recently attended a teleconference where my jaw was dropped practically the entire time. Not because the content was fabulous - but because it was my content the leader was sharing - without giving any credit to where she learned the information.

In an age where information is a commodity, many business owners haven’t educated themselves on what they can and can not use themselves to re-sell for their own profit.

Today, during a coaching call with a business owner who was putting together a unique presentation, this topic came up regarding ways for her to protect her information from being re-used, or distributed without her company name, or author’s tag on it.

I gave her several tips on what she could do immediately to begin protecting her work, and then I encouraged her as I would any business owner to learn everything they can about protecting their intellectual property. And do it before someone tries to hock your material as their own.

The United States Patent and Trademark Office is also offering a conference on how you can protect your intellectual property from being swiped by other unethical or unscrupulous business owners.

Why would you want to go to this type of conference personally? Well - once you do all the work and put forth the research, time, money and energy into innovating the information, products, seminars or workshops you put together and sell, you’ll most certainly want it protected from those who simply copy others.

CONFERENCE ON
INTELLECTUAL PROPERTY IN THE
GLOBAL MARKETPLACE*

July 18-19, 2005
8:00am to 6:00pm

Hyatt Regency Phoenix
122 North Second Street
Phoenix, Arizona

Let me share one secret that can help you in a court of law if you ever needed several ways to prove that you developed and used the information first.

Mail yourself a printed copy of the workshop handouts, book, or printed web pages that you have on content you create. Whether it’s a web site, company name, USP, unique strategy or design, mail it to yourself before you let the general public see the information.

Once you receive it - do NOT open the envelope. Keep it in a sealed envelope, so that the judge could open it if you needed additional proof that you had it in use first.

I would also include your handwritten notes, mindmaps, or anything else you used to develop your innovative idea or material.

While this isn’t necessarily a legal strategy - it has helped other writers in the past to prove their creative contributions to the book/product. Afterall, if you have gone through these great, innovative lengths to protect this information, and your unscrupulous copycat competitor did not - who do you think the judge will side with?

Now - if you really want to learn more about protecting yourself, I’d highly recommend you attend the FREE conference on intellectual property so you will know the law about using other people’s material, and protecting your own.

Why attend the conference on intellectual property in Arizona?

Here’s two reasons directly from the USPTO web page promoting the FREE conference:

Do you know what’s in your intellectual property portfolio?

“Day 1” presentations help participants to identify
(a) the types of intellectual property that may be in their portfolios and
(b) the steps they need to take to protect their assets in the United States and abroad.

The presentations will cover the four major types of IP that businesses typically encounter: patents, trademarks (and domain names), copyrights, and trade secrets.

Do you know what steps to take to enforce the rights in your portfolio?

“Day 2” presentations focus on enforcement issues that may arise in protecting intellectual property rights here and abroad.

The presentations will help participants to understand the various types of intellectual property violations: patent, trademark, and copyright infringement; unfair competition; and counterfeiting and piracy.

“During the two-day seminar, patent, trademark and copyright experts and lawyers from the USPTO will provide small- and medium-sized businesses, entrepreneurs, and independent inventors interested in manufacturing or selling their products abroad with specific details and useful tips about protecting and enforcing their intellectual property rights in the United States and around the world.”

In part one of this series you took a hard look at the performance of your business in seven different areas. And in part two you learned the top three reasons why most small business owners fail to achieve as many goals as they have potential to. Now in part three of this article series, you’ll learn about the secret weapon that successful business owners like Oprah, Sir John Templeton, and Tiger Woods use to grow at an exponential rate — and how you can do that same!

The power of the professional view from “outside your box”

If I had listened more to my mentors and business coaches along the way, I would have ended up moving from New Jersey to the paradise island of Hawaii years earlier than I did. (And with more money in the bank too!)

You see, in preparing for the sale of two of my previous businesses my CPA and I made a somewhat disparaging discovery. He pointed out that I could have put at least another $1.2 million more in my pocket if I just handled the “people-side” of the businesses differently during the last four years of my ownership. I was pretty ticked at myself to say the least.

I, like most owners and managers out there, was way too close to my business to clearly see the solutions to challenges and opportunities for growth right in front of my nose. I was so focused on the day-to-day operations of the business and addressing the urgencies of running my businesses that I didn’t always reserve the time required to work on my businesses.

Thank God my mentors were at least able to knock some sense into me when it came to severe issues. When they alerted me to the danger or potentially serious situation that lay ahead, I’d take a week or two off to concentrate my time to working ON my businesses, instead of IN them. Admitadly not the most efficient way to handle things, but it worked. And more imporatantly it gave me a tremendous advantage over competitors.

How to take that “outside” insight to a whole new level

As helpful as my own mentors have been, (and believe me, they saved me from hundreds if not thousands of costly mistakes) they didn’t follow any set program or have a systemized approach. Things would have to reach a critical point before I’d recognize the need to reach out for guidance or to dedicate some serious time to the long range goals of my businesses.

If I only had the advantage of a set schedule and a structured coaching program I would not have had to take two weeks in a row to focus ON my businesses. I could have achieved more, done it in less time, and had more fun too!

These are two of the big differences between having a mentor, and having your own business coach - accountability and structure. For example, when I partnered with my first business coach, he helped me with that structure in three specific areas that my mentors had not.

1. My business coach helped me set a schedule that worked for me. He consistently reinforced me to focus 20% of my time on my business. This allowed me to leapfrog past competitors with ease.

2. With my business coach I had a level accountability that I didn’t have with my mentors. Not only was it my hard-earned money invested with my coach that motivated me to get results, he would hold my feet to the fire and make sure I followed through on actions I committed to doing.

3. My business coach helped me save countless hours of trial and error trying to reinvent the wheel. With regularity he showed me how the answers to my greatest challenges were right in front of my face. I was just too close the see them.

If you’re not satisfied with your answers to the questions in part one of this article, now may be the time for you to put this secret weapon to work for you. Find a business coach for yourself. Your search does not have to be a matter of luck either.

No matter what action you take today, make sure you remember that you must ask better questions in order to get better answers. If you don’t like the answers you had to the questions at the beginning of this article, then you have to gain insight from a trusted person outside your business who can help you ask yourself better questions in the planning stages, before you take action. If you let life “just happen” you’ll never have control over the answers you get.

John-Paul Micek is known as the “Click-and-Mortar Business Coach” by business owners around the world thanks to members of the Business Owners Coaching Club. He’s a weekly columnist for the business section of the Honoulu Star Bulletin, and a managing partner with the international small business development company RPM Success Group Inc.

The © Copyright to all audio, video, images, and text are held by RPM Success Group Inc. and licensed under a Creative Commons License.

In part one of this series, we looked at some crucial questions that business owners have to give serious attention to if they want to create a company that’s a rock-solid cash flow machine. How did you do with your answers to those questions? (Click here to review the questions from part one.)

If you’re honest with yourself, I would hallucinate there were at least one or two areas that you could have done better in. That’s been my own experience, and it’s something I’ve seen proved out with our business coaching clients over and over again. Focusing on improving existing systems, or optimizing strategies you already have in place can yield surprisingly big returns.

You’d be amazed at how easy it is to add $25,000 or more in six months right to the bottom line of a company with just a $200,000 per year gross! And it’s not at all unusual for us to see a 400% increase in cash flow for start-ups in 90-days or less! It’s pretty darn exciting when you think about it! Those type of untapped increases exist in every business — and some companies hold much more potential than that. If you’ve had your head down, working hard in your business, I can assure you the same potential is lurking right there in your own business as well.

There are business systems, sales or marketing approaches, employee hiring/motivation techniques, and customer service procedures that you could have implemented or leveraged better. It’s quite likely you could have added thousands more to your bottom line, uncovered more hours each week, and had more fun running a fully systemized business. Yes — the right business running the right way is really fun to run!

So, back to the questions… why didn’t you do better in some areas?

I know it’s not for lack of trying. More than likely it’s simply because “life happens.” In today’s fast moving marketplace, it’s tough to stay focused.

And it’s probably not a lack of knowledge either. Many small business owners who’ve made costly mistakes state they “should’ve known better.” And in fact — most do. The reason for sub-par results is a little more insidious than just “working hard” or even “working smart.”

The top three causes of sub-par results in small businesses

During the the last five years coaching small business owners, we’ve found the #1 most common cause is NOT “too much going on.” (That’s the #2 cause of poor performance returns - being controlled by your business instead of you controlling it.)

It’s NOT “hiring the wrong people”, and “motivating the right people the wrong way” (that’s the #3 cause.)

The #1 cause for making costly mistakes and getting poor performance returns is — being too close to your situation and way too familiar with your work environment to see the best solutions.

In my next post in this series I’ll share the secret weapon successful business owners are using every day to reach more goals in a year than most owners do in a decade!

John-Paul Micek is known as the “Click-and-Mortar Business Coach” by business owners around the world thanks to members of the Business Owners Coaching Club. He’s a weekly columnist for the business section of the Honoulu Star Bulletin, and a managing partner with the international small business development company RPM Success Group Inc.

The © Copyright to all audio, video, images, and text are held by RPM Success Group Inc. and licensed under a Creative Commons License.

How can you do a better job of reaching your full potential as a business owner? How can you achieve more, do it faster, and make fewer mistakes? We’re all looking for that edge, that competitive advantage that will equip you to take a leadership position in your chosen niche. As a matter of fact, it’s your expertise in your chosen niche that can often be the biggest stumbling block.

As busy business owners, we’re often too close to the problem to clearly see the solution. It’s just an unavoidable natural result of being an expert in your niche. I experience it myself, and I see it with our business coaching clients from cultures all around the world.

And on top of that — when you’re passionate about what you do, it’s tough to maintain a clear perspective as your life seamlessly blends with your work.

What you’ll learn in this three-part article series

The good news is that there are solutions that successful business owners are already using to overcome this challenge. And there is one secret weapon you can use to quickly apply those same solutions to take yourself to higher levels of performance, profits and personal fulfillment. (Yes, you can have all three…. really!)

In this article series you’ll learn what the secret weapon is, and how you can use it to put yourself on the fast-track to lasting success.

But before we do that, it’s critical that you to take at least 10 to 5-minutes to take real hard look back at the last 12-months.

Print this post out and ask yourself …

- Could you have better systems in your company, systems that help run the business whether you’re there or not?

- Can you take off a month or more and still have your business hum along without you?

- Could you have spent more time growing your business, and less time letting your business run you and your life?

- Could you have done a better job identifying under utilized resources and optimizing the top profit centers already in your company?

- Could you have attracted more of your “ideal client” instead of just taking any client who walked through the door?

- Could you have done a better job turning your new clients into raving fans - for life?

- Could you have hired or motivated your team a little better? Hired employees that would be “round pegs” in “round holes”?

Give these questions some serious thought, then in part two we’ll take a look at what may be getting in the way, and how you can remove that barrier to exponential growth.

John-Paul Micek is known as the “Click-and-Mortar Business Coach” by business owners around the world thanks to members of the Business Owners Coaching Club. He’s a weekly columnist for the business section of the Honoulu Star Bulletin, and a managing partner with the international small business development company RPM Success Group Inc.

The © Copyright to all audio, video, images, and text are held by RPM Success Group Inc. and licensed under a Creative Commons License.

In part one of this business coaching e-session, we looked at why planned incremental improvements are the sure path to BIG success. You also learned why making improvements in your business in small bite-sized pieces is the way to keep yourself from “should-ing” all over yourself. In part two, you’ll learn a practical four-step process that you can use to make it easy for you and your team to put small incremental improvements into action each and every week.

Let’s get right to it!

Here’s a simple, incremental process that’s we’ve proven time and time again with our business coaching clients to accumulate BIG gains in the real world of the busy business owner. It starts with four simple steps.

Step 1. Once per month, you (and your team) create a master list of five improvement targets (tasks or projects) that you’d like to make in the next 30 days – one for each category in the list below.

Step 2. Decide how you’ll know when each target has improved to an optimal level. (Coach’s hint: To make this easier, always make sure that your plans and actions are linked to measurable results. To help with that, just think about how your clients will be able to tell when you’ve achieved the improvement you wanted in this target area.)

Step 3. Every week, choose one small step you can take in each improvement target that will help you reach your ultimate goal. Focus your attention ONLY on taking that one small step in each improvement target area - no more! Do this for all five areas listed below.

Step 4. Before planning your small steps for the upcoming week, review the previous week’s actions and see how you’ve improved. Once the month is up, repeat the process again for the following month.

5 key for your to focus on for sustained business growth

When working with our business-coaching clients we help them to focus on 12 specific areas of business development. That can be a little overwhelming when starting out on your own, so here are five general areas with which you can start. These are core areas that every business owner should focus on improving, no matter what your industry or niche is.

1. Systems and organizational structure
2. Click-and-mortar marketing
3. Consultative selling
4. Client service
5. Delivery of your product or service

After just four weeks of consistently practicing this process, you’ll be amazed at what you’ll begin to see. You’ll have proved to yourself how easy it is to make significant and measurable improvements - one small step at a time. And, if you’re like most small-business owners who faithfully follow this process, you’ll have tons of new ideas for improvements in your business.

Most of our coaching clients have developed so many incremental improvements that we’ve developed special Organizational Structure and Task Management Maps to help them keep moving along at warp speed — even with hundreds of bite-sized improvements in the lineup! This is something you can do for yourself too.

If you’re feeling overwhelmed or want to really accelerate your achievement of BIG gains with simple small steps, then it’s time to move up to working with your own business coach. You can do that with one-on-one RPM Business Owner’s Coaching, customizing this process to address areas specifically related to you and your business. Or, gain peer support and masterminding along with practical guidance by joining the Business Owner’s Coaching Club.

This process of incremental progress is too valuable a tool for you not to have in your growth and success arsenal. Like many of our business-coaching clients, you’ll find that this proven incremental process works in any area of your business and life.

If you want exponential returns on your time, money and effort, STOP “should-ing” all over yourself. Create your own success – and do it one small step at a time.

John-Paul Micek
The Click-and-Mortar Business Coach
Business Owners Coaching Club

The © Copyright to all audio, video, images, and text are held by RPM Success Group Inc. and licensed under a Creative Commons License.

You don’t have to make BIG changes in your business to be a HUGE success!

Does that shock you? It really shouldn’t, but don’t feel bad. Unfortunately most small business owners and entrepreneurs get fooled into believing it takes BIG improvements to make it BIG.

Take a closer look at the lives of the most successful business owners in the world. You’ll see how their current level of achievement is the result of a massive number of small, almost unperceivable actions and decisions consistently over time, not one-time dramatic events.

The “BIG change” business growth trap

Have you ever found yourself looking for some groundbreaking event to make a dramatic improvement in your business? I know I’ve fallen prey to that thinking at times. It’s the best way to get stuck in the status quo and to feel sorry for yourself. And, it’s the surest way to fall behind your competition too!

Running your business (or living your life) with this type of thinking is the sure way to live a life of “shoulds.” You know what I’m talking about.

“I know I should do ‘x’, but ‘y’ hasn’t happened yet.”
“I should do ‘this’, but I can’t without ‘that’.”

You keep it up and pretty soon you end up with more excuses, delays and justifications for not reaching your goals than you can shake a stick at. Before you know it you’ve got so many piles of “should” lying around that you can’t walk through your office without getting it stuck to your shoes. Before you know it you’ve “should” all over yourself and you’re a stinking mess.

I don’t want you to let it get to that point, it just makes for a real dirty job cleaning it all up. I know because I’ve been hardheaded enough to revisit that type of situation a few times in my 25+ years of entrepreneurial pursuits and business ownership.

There is a better way to business growth

It doesn’t involve really BIG improvements, it’s practical for the even the busiest business owner, and it’ easier that you might think.

Here’s a powerful principle that will revolutionize your approach to business growth. If you put this principle into practice I guarantee it will transform your business development and allow you to make what will end up being radical, yet lasting improvements in your company.

Instead of always trying to make something dramatic happen, concentrate your efforts on planning for, scheduling, and taking action on one small improvement in each one of the 12 key roots responsible for your business growth every month.

If you strive for the business improvements you want in incremental “bite-size” pieces you’ll make remarkable gains in as little as 90-days. Best of all, once you’ve seen what you’ve achieved, it’ll seem effortless. You can do this on your own, or really supercharge your business growth by involving your employee team.

It’s only common sense — right?

After all, think about it. If you’re not happy about something in your business or life right now, that’s how it got that way to begin with, right? Small actions (or in-actions) stacked one on top of another, day after day for years – minute after minute — intentionally or not, you are creating your own future.

It’s the smaller incremental changes you make on a consistent basis that determine where you’ll be a month, a year or a decade from now. If you dedicate yourself to improving just one small component of your business (or life) every month, you’ll rocket ahead of 94% of the population. That being true imagine what you could accomplish if you focused on boosting your performance in one targeted area per week!

In part 2 of this article I’ll show you a practical four-step process you can use to make it easy for you and your team to put small incremental improvements into action each and every week.

(If you haven’t already grabbed the RSS feed for this site and added it to your RSS reader/or your “my.yahoo.com” home page — do that now so you won’t miss part 2. You can also bookmark the page, but when you subscribe via RSS the RSS feed will let you know automatically every time we post new info and strategies. If you’re not yet familiar with RSS feeds and how to subscribe using them, visit www.AdvancedBusinessBlogging.com for introductory videos and coaching on using RSS readers and aggregators. You can also learn more about blocking and RSS there too.)

John-Paul Micek
The Click-and-Mortar Business Coach
Business Owners Coaching Club

The © Copyright to all audio, video, images, and text are held by RPM Success Group Inc. and licensed under a Creative Commons License.

So, after reviewing all five questions in this seven part series on your small business team building — where do you stand?

Have these small business ownership questions revealed any gaps in your current hiring and management systems? Have any coaching notes we’ve laid out stimulated ideas generating some serious growth in your company?

If you’ve just read the series and not taken action by writing your answers down on paper, things will not change.

But… if you’ve given serious thought to these questions and ready to make lasting improvements in your business — then it’s time to get serious about finding the answers.

To get started now, write down the answers to the questions in this article series you think will have the most impact on your business. Next, prioritize your list. And then start seeking the answers.

Here are three practical strategies to get you started:

1. Find and read books that address your top questions.

You can start with a search at Amazon with the keywords “small business team building” or “small business management.” They have a powerful search engine that will give you lots of great ideas even if you don’t buy your books from them.

If you want to keep up with the latest books coming out in all areas of business and personal performance, consider getting a subscription to Executive Book Summaries. Deb and I have been subscribers with them for nearly 10 years now and their service is a big time-saver.

2. Research and attend seminars / workshops / Teleclinics so you can learn how to initiate changes on your own.

In today’s virtual learning environment the economics and convenience of distance learning really leave little in the way of excuses for not taking advantage of this method. For example in the Business Owner’s Coaching Club™ business owners from around the world regularly mastermind on management and team building. Owner’s Club members and other entrepreneurs can also participate (from their own office) in advanced MBO™ coaching courses to hire smart and manage more effectively for more free time and profits.

3. Enlist the assistance of a mentor or business coach in developing a systemized approach to effective management and team building.

With the experience of a business coach who’s started, grown, and sold successful businesses you can gain a tremendous competitive advantage in the marketplace. It’s not that you can’t do it on your own. It’s just how long do you want it to take? I learned my lesson in the early 90’s and found that things go much smoother and growth comes much faster with my business coach and mentors.

Remember that honest answer to good questions is the root of accelerated growth

Whether you’re running a company with two or three employees, or one with 40 or 50 — learn to ask yourself better questions in order to get better answers. Better answers will lead you to better results. Better results will lead to better teams, more self-sustaining systems and increased profits.

John-Paul Micek
The Click-and-Mortar Business Coach
Business Owners Coaching Club

The © Copyright to all audio, video, images, and text are held by RPM Success Group Inc. and licensed under a Creative Commons License.

This final question may really hit hard for some small business owners. But it’s an important one to honestly answer if you ever want to maximize your profits and enjoy the freedom, fulfillment, and lifestyle you want. Here’s question #5:

Is compensation truly “results based” or are we paying people based on “time-in-class”?

If you don’t have a structured system for employee selection, management, and motivation it’s very likely that you’re reinforcing the wrong behaviors with your team. As a busy business owner I know how easy it can be for months to quickly fly by, and all of a sudden one employee or another is due for raise. Or are they?

How can you tell what you’re really basing employee raises on?

If the main criteria for giving an employee a raise is the fact that it’s been six months or a year since their last raise, it’s likely you’re paying them an inappropriate amount. In some cases you might be shortchanging yourself. And in other cases you may be holding back or de motivating a high-performing employee who deserves more.

Without clearly defined expectations, responsibilities, and benchmarks for rewards, the majority of employees will gravitate towards the easiest measuring stick — and that will always be “time-in-class.” With performance expectations and clearly delineated benchmarks for rewards your employees will always know the next step they need to take in order to qualify for increased compensation.

Dealing with team building issues as a busy small business owner

I know it’s difficult for busy small-business owner to keep track of all the ups and downs for each employee when some days feel like a fight for your very survival. But it’s really much easier than it sounds. Many of our business coaching clients who’ve gone through this process of developing a policies, procedures, and rewards manual are surprised at how intuitive it really was.

Yes… it does take some time and dedication up front. But with a little coaching and guidance you can get it done painlessly. And the good news is — once you have a system and review schedule based on a solid policies, procedures, and rewards manual — it takes very little time and effort to stick with it.

Your good employees will rise to the top and thrive in this environment. Your mediocre employees will often be pulled upward by your top performing employees. And any employees who have been trying to “just get by” will weed themselves out in this type of system. What you’re left with is a high-performing small business that gets more done, exceeds the net profit average for companies in your industry, and does it all with fewer people.

John-Paul Micek
The Click-and-Mortar Business Coach
Business Owners Coaching Club

The © Copyright to all audio, video, images, and text are held by RPM Success Group Inc. and licensed under a Creative Commons License.

Ahhhhh, being a small businesss owner. It’s the life! Working with who you want, when you want, and able to leave your business for three or four weeks while things hum along. It’s great isn’t it?!

Wait — what’s that you say? You don’t have that type of lifestyle. You feel more like you have a job instead of a business. Well then … answering the next question in this seven-part series, and taking action on the answers you get will help to free you from that frustrating situation.

Here’s Question #4:

What’s the “culture of communication” within our company?

I’ll be blunt. If your company is currently being run with a traditional “top down” hierarchy — that’ll have to change. The 21st-century marketplace moves way too fast for any business team to rely on one “top dog” for all the answers. And this is true even if your company has as few as four or five employees.

What the wild Wild West can teach small business owners about leadership

In the days of the Wild West when people still had to hunt and gather food for their meals, there was a hunting practice that was commonly practiced by both cowboys and Indians alike. It had to do with hunting buffalo. It seems that buffalo have a deeply embedded herd mentality. That causes them to focus intently on, and follow without question, one lead buffalo.

Hunters would carefully observe the herd watching for the lead Buffalo to make themselves known. Then they would shoot that Buffalo first. After that, the rest of the herd would just stand around for quite a while, not knowing what to do. In the meantime hunters could pick off as many Buffalo as they wanted, much like shooting fish in a barrel.

A top down hierarchy can yield the same disaster your small business

This analogy can very easily occur in a similar way in your business — IF you’re communicating and managing based on a traditional top-down hierarchy. In that case, you’re the lead Buffalo. When you’re not there (if you’re sick, out of town on business, or on vacation,) the rest of the herd wanders about, not knowing exactly what to do.

The alternative is to create a radial structure to your organization, an organizational structure that creates an open culture of communication. With this approach employees will feel empowered, and they’ll think more proactively. This lightens your management load while at the same time increasing client satisfaction and supercharging your company’s growth.

This approach does take some planning and it does require a systems-based business structure, but it’s not as difficult as some guru’s make it seem. Get to work on the answers to this question today! If I could apply this simple philosophy to a landscape design company to create a communication culture and supporting structure that allowed me to take off a month at a time — you can do the same thing with your business. There’s hope for you no matter what industry you’re in! Go for it!

John-Paul Micek
The Click-and-Mortar Business Coach
Business Owners Coaching Club
http:/www.AdvancedBusinessBlogging.com

The © Copyright to all audio, video, images, and text are held by RPM Success Group Inc. and licensed under a Creative Commons License.

Question #3. How do we develop the full potential of employees and out source agents so our company can deliver optimal client satisfaction? Could our hiring system be better? How specifically?

Once you’ve identified the natural skill sets and technical capabilities of a person, then it’s time to lay out a detailed overview of the expectations and responsibilities of the position. Only then can you set up a system for improved morale and motivation using regular performance appraisals, bonuses, and active management.

Don’t tune out and think this doesn’t apply to you because you have too few employees. These practices are not just for larger companies. They’re actually even more important for smaller companies.

In survey after survey we hear the same thing from the employees of small businesses. They feel they’re pretty much thrown to the wolves. These employees are frustrated with insufficient formal training, very little structure, and a dramatic imbalance between the “carrot and the stick.”

With a properly designed system for management and development you can effectively coach your team to peak performance without putting added stress on your already busy schedule. With a systemized approach you win with increased profits and higher client retention. And your team wins with a more enjoyable and rewarding work experience.

John-Paul Micek
The Click-and-Mortar Business Coach
Business Owners Coaching Club

The © Copyright to all audio, video, images, and text are held by RPM Success Group Inc. and licensed under a Creative Commons License.